Terms and Conditions

At Loads4Less, We are committed to providing excellent Customer service and delivering exceptional value for Your money. Our top priority is to handle Your items with care and ensure reliable transportation from point A to point B.

By Accepting the Quotation from Loads4Less, You agree to enter into a contract with Us for the provision of Our Services to You in return for the Deposit and Fees in accordance with the details outlined in Our quotation and the following Terms and Conditions.

The detail

1. Application

1.1 These Terms and Conditions apply to the provision of the services detailed in Schedule 2 of these Terms and Conditions (“Services”), as instructed by You and confirmed by LOADS4LESS Limited in Our quotation to You.

The Services are provided by LOADS4LESS Limited, a company registered in England and Wales under company number 08224891, with its registered office and primary place of business at 1 Broadsman Close, Norwich, Norfolk, England, NR1 1WY (“LOADS4LESS”, “We”, “Us”), to You (“You”, “Customer”).

No other terms and conditions shall apply to the provision of these Services unless expressly agreed in writing between You and the management of LOADS4LESS.

1.2 Please read the following important Terms and Conditions carefully before Accepting the Quotation and making payment. In particular, Your attention is drawn to the following key provisions:

• Exclusions to Our Services – see Clause 4
• Your obligations – see Clause 5 and Schedule 1;
• Payment terms – see Clauses 6 and 7
• Your cancellation rights – see Clause 8
• Our rights to cancel or suspend Services – see Clause 9
• Limits of Our liability – see Clause 11
• Insurance exclusions and limits – see Clause 14
• Our rights in relation to Your goods – see Schedule 1

1.3 Summary of some of Your key rights as a Consumer Customer:

Your Legal Rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel Your contract within 14 calendar days in most cases. If You agree for Our Services to begin within this 14-day period, You may be charged for any Services already provided. Your right to cancel is explained in more detail in Clause 8 of these Terms and Conditions.

Under the Consumer Rights Act 2015, You are entitled to the following:

• Services must be carried out with reasonable care and skill. If they are not, You can ask Us to repeat the service or fix the issue, or receive a partial refund if the problem cannot be resolved.
• If a price was not agreed before the service was provided, the amount charged must be reasonable.
• If a time for providing the service was not agreed in advance, the service must be carried out within a reasonable timeframe.

For further information, please visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

Please note: This is a summary of some of Your key rights and does not replace the contract set out below, which You should read carefully.

1.4 Contact Us

If You have any questions about this contract, Your quotation, or any aspect of Our services, please contact Us using one of the following methods:

• By post: 1 Broadsman Close, Norwich, Norfolk, England, NR1 1WY
• By email: office@loads4less.co.uk
• Online: Submit the contact form available at https://www.loads4less.co.uk/contact-Us/
• By phone:
  • Norwich: 01603 661180
  • Cambridge: 01223 637747
  • All other areas: 01603 661180

Our telephone lines are open Monday to Saturday, 9:00 am to 6:00 pm.

1.5 Do You Need Extra Help?

If You require this contract in an alternative format (e.g., large print), please contact Us using the details above.

If You have any disabilities or special requirements, please let Us know. If necessary, ensure that You are assisted by a representative when communicating with Us, reviewing this contract, Accepting the Quotation or when we carry out any of the Services if You require this.

2. Interpretation of These Terms and Conditions

This contract sets out:

• Your legal rights and responsibilities;
• Our legal rights and responsibilities; and
• Certain key information required by law.

In this contract:

• “Accepting the Quotation” means Your acceptance of Our quote, either verbally (by phone or in person), via email, or through Our online quotation process.
• “Business Day” means any day except Sunday or a bank/public holiday.
• “Business Customer” means a business, registered company, commercial or charitable organisation, or any other party acting in a professional capacity (including authorised third parties acting on their behalf).
• “Consumer Customer” means an individual acting in a personal (non-commercial) capacity, including authorised third parties acting on their behalf.
• “Customer” / “You” refers to both Business Customers and Consumer Customers, as well as any authorised third party acting on their behalf.
• “Fees” has the meaning given in Clause 6.1.
• “Services” refers to the services listed in Schedule 2 of these Terms and Conditions.
• “Survey” refers to a telephone survey, online survey, video survey, home visit survey, or a self-survey.

Note: Headings are included for convenience only and do not affect the interpretation of the contract. Words in the singular include the plural and vice versa.

3. Quotation, Contract, and Variation of Instructions

3.1 Whilst LOADS4LESS will endeavour to meet all requests, We are under no obligation to accept any order or to handle certain goods connected to the Services.

3.2 A quotation is valid for 30 calendar days from the date shown on Our quotation unless withdrawn earlier by LOADS4LESS. Upon  Accepting the Quotation, with a Service date agreed, and payment made in accordance with Clause 7, the quotation becomes binding, unless cancelled by You under Clause 8 or cancelled/suspended by Us under Clause 9. Either party may cancel the order prior this for any reason.

3.3 The quotation issued by LOADS4LESS constitutes written acceptance and confirmation of Your order for the Services as agreed.

3.4 By Accepting the Quotation, You enter into a binding contract with LOADS4LESS for the provision of the Services as outlined in the quotation and governed by these Terms and Conditions.

3.6 If You wish to change the Services originally selected, You must notify Us in writing at least:

• 24 hours before the move day, or
• 7 days before the start date for Self-Storage or Warehouse Storage Services.

LOADS4LESS will endeavour to accommodate any changes. Additional charges may apply and will be invoiced accordingly as part of the total Fees.

3.7 Any completed sign-off sheet will form part of these Terms and Conditions.

3.8 If unforeseen circumstances require changes to the Services, LOADS4LESS will notify You using the contact details provided on Your quotation form. We will make every effort to minimise such changes and deliver Services as closely as possible to the original agreement.

3.9 These Terms and Conditions constitute the entire agreement between the parties. In the event of a conflict, these Terms and Conditions shall prevail. Amendments will only be valid if made in writing and signed by an authorised LOADS4LESS representative.

4. Provision of the Services

Upon Accepting the Quotation, a date agreed for Services and payment in accordance with Clause 7, LOADS4LESS agrees to provide the Services as outlined in the quotation and in accordance with these Terms and Conditions:

4.1 We will exercise reasonable care and skill in delivering the Services.

4.2 We will use reasonable endeavours to deliver the Services in line with:

• (a) the LOADS4LESS Code of Practice; and
• (b) the time estimates and details in the quotation.
  All times are estimates only; time is not of the essence in the performance of the Services.

4.3 Additional Fees will be charged (payable immediately) in the following cases:

• (1) Additional pick-up/drop-off instructions or tasks;
• (2) Dismantling and Assembling goods;
• (3) Delays due to Your lack of preparation, directions, or access;
• (4) Any other delays caused by You.

4.4 LOADS4LESS will not be liable for delays or failures resulting from:

• (1) Non-payment under Clauses 6 and 7;
• (2) Your failure to meet obligations in Clauses 4.10 or 5; or
• (3) Any breach of these Terms and Conditions.

4.5 If You:

• (1) Provide inaccurate or outdated information;
• (2) Alter details since Our Survey or quotation; or
• (3) Change the access, location, or property type
  and We still agree to carry out the Services;

You will be liable for any additional Fees or expenses incurred.

4.6 For Self-Storage or Warehouse Storage Services requested after the Accepting the Quotation is accepted:

• (a) You must provide at least 24 hours’ notice to secure standard rates (see Clause 6.4); or
• (b) If less than 24 hours’ notice is given, an additional fee of £80 + VAT per hour per team member applies.

4.7 If unforeseen changes prevent LOADS4LESS from carrying out the Services:

• 4.7.1 Refunds (full or pro rata) will be issued within 7 Business Days, minus admin Fees (£40 + VAT) and other deductions, if applicable.
• 4.7.2 Deposits will be refunded if You give at least 24 hours’ notice or cancel in accordance with Clause 8.
• 4.7.3 LOADS4LESS reserve the right not to issue refunds if:
  • Less than 24 hours’ notice is given;
  • You are not present;
  • You breach Clauses 4.9, 4.10, 5, or any other obligations;
  • Access is not provided;
  • You are a Business Customer and Your breach leads to the change.

In such cases, any unpaid balance of Fees becomes immediately due.

4.8 If We cannot provide revised Services due to short notice (but You’ve given at least 24 hours’ notice), We may proceed with the original plan and arrange third-party support. You must pay any resulting charges in accordance with Clause 7.

4.9 If parking is unavailable, We may:

• (a) be unable to perform the Services; or
• (b) proceed with added Fees, which will be charged to You.

4.10 The following items are excluded from Our Services and must not be submitted:

• 4.10.1 Illegal items (e.g. firearms, drugs, explosives, etc.);
• 4.10.2 Valuables (e.g. jewellery, money, documents, antiques);
• 4.10.3 Hazardous, dirty, or contaminated goods;
• 4.10.4 Perishable or temperature-sensitive goods;
• 4.10.5 Living things (e.g. pets, plants);
• 4.10.6 Goods requiring licenses or consents;
• 4.10.7 Vehicles or motorised items;
• 4.10.8 Structural parts of buildings or unverified electrical goods;
• 4.10.9 Infestation including but not limited to flea infestations or items or environments which could cause infestation, infection, contamination; or
• 4.10.10 Properties or items with are otherwise hazardous to health and unsafe, in Our sole opinion, for Us to handle.

4.11 If prohibited items are submitted, We may:

• Suspend or terminate the Services;
• Request that pets are removed and if this is declined We may suspend or terminate the Services;
• Make the items available for collection by You;
• Dispose of or move them at Your cost;
• Involve relevant authorities if necessary.
  You will be liable for any resulting charges or claims.

4.12 Our Services do not include:

• Skip hire;
• Disconnecting/reconnecting appliances;
• Removing fitted carpets, fixtures, or anything requiring specialist trade skills.

4.13 We will not move items to/from lofts unless they are lit, floored, and safely accessible. We may refuse any task We consider unsafe or in breach of Our health and safety standards.

4.14 If you purchase the Late Key Waiver this allows up to 3 hours waiting time after loading is complete. After this, or if not purchased, waiting time will be charged at:

• £20 + VAT per half hour, per team member, billed in hourly blocks.

4.15 If delays exceed 2 hours (or 2 hours post-waiver), We may unload Your goods at Our warehouse. Additional storage Fees will apply, in addition to including:

• £80 + VAT per hour, per team member, payable immediately.

4.16 If We cannot fulfil the quotation due to staff shortages or vehicle issues (excluding Force Majeure), We will either:

• Provide a pro-rata or full refund within 7 Business Days; or
• Arrange alternative service via subcontractors.

4.17 For uncollected goods or non-payment, We reserve the right to retain, move, or dispose of items in accordance with Schedule 1.

4.18 We will only accept instructions from a third party on Your behalf if:

• We receive a valid power of attorney in writing; or
• You authorise a professional (e.g. estate agent) in writing.

Any such third party will be bound by these Terms and Conditions as the Customer.

4.19 In the event of Your death, We will only take instructions from Your executor or a professional authorised by Your executor. Any such party will be bound by these Terms and Conditions.

5. Customer Obligations

By Accepting the Quotation from LOADS4LESS, You agree to enter into a legally binding contract in accordance with the quotation details and time estimates, and these Terms and Conditions. If You do not agree to any part of this contract, You must not accept the quotation, and LOADS4LESS will be unable to provide the Services. By entering this contract, You also agree to:

5.1 Ensure all information You provide is true, accurate, complete, and kept up to date (including in the quotation and thereafter) and promptly provide any further information We reasonably request to enable Us to perform the Services.

5.2 Cooperate with LOADS4LESS in good faith throughout the contract and follow any reasonable instructions We provide.

5.3 Be responsible for:

• (a) Granting Us access to Your goods;
• (b) Collecting keys for Your new property;
• (c) Providing access to all relevant premises;
• (d) Securing or removing pets during the move;
• (e) Promptly reporting any issues relating to Your goods or the Services to allow Us to carry them out effectively.

5.4 Arrange all necessary parking permits and reserve parking as close as possible to the collection and drop-off locations. You must notify Us in writing (including by email) of any access instructions or restrictions related to the premises or Your goods.

5.5 Provide a written declaration (including via email) of the estimated or actual value of the goods to be removed and/or stored, along with an inventory, where You have selected Self-Storage or Warehouse Storage Services.

5.6 Obtain at Your own cost all necessary insurance, except for when goods are in transit (see Clause 14), for:

• (a) Packing Services where LOADS4LESS also load Your goods;
• (b) Self-Storage, Warehouse Storage, Clearance, Removals, or Dismantling & Assembling Services.

5.7 Obtain all required permissions, consents, licences, permits, or customs documents necessary for Us to carry out the Services and in particular for:

• (a) Removal and/or access to Your goods;
• (b) Entry to any property for Us to perform the Services.

5.8 Be present and prepared when We arrive for collection and, if applicable, at the delivery location and provide clear directions regarding all collection and drop-off locations.

5.9 Stabilise and prepare all appliances for removal and label all items clearly unless You have selected Our Packing Services.

5.10 Supervise and safeguard Your goods until We collect them, and after delivery (if applicable).

5.11 Empty all furniture and storage units unless Packing Services have been selected.

5.12 Defrost, empty, and clean all refrigerators and freezers prior to removal.

5.13 Clearly identify any items to be packed where Packing Services are selected.

5.14 Clearly identify any items to be removed for disposal where Clearance Services are selected.

5.15 Ensure that all items submitted are clean and dry, including garden appliances, washing machines, hosepipes, and petrol lawnmowers, and that such items contain no residual fluid.

5.16 Keep Your contact details up to date with Us and ensure We are notified of any changes.

5.17 Provide a safe working environment for LOADS4LESS to carry out the Services.

5.18 Ensure all LOADS4LESS staff, subcontractors, and third parties are treated respectfully.

5.19 Confirm that the goods to be removed are either Your legal property or that You have full written authority from the legal owner to enter into this contract. You remain responsible for all obligations under this contract related to the removal, transport, storage, and/or clearance of such goods.

5.20 Accept responsibility for any applicable costs, charges, fines, expenses, losses, legal or other reasonable professional costs, or claims resulting from:

• (a) Incidents related to Your goods;
• (b) Your breach of Clause 4.10;
• (c) Your failure to collect goods when requested.

5.21 If You are a Business Customer, You agree to fully indemnify LOADS4LESS against any costs, charges, fines, expenses, losses, legal or other reasonable professional costs, or claims arising from breaches of this Clause 5 and/or Clause 4.10.

5.22 Immediately notify LOADS4LESS in writing (including by email) if any third party has or obtains a legal interest in the goods. You must provide their name and address.

5.23 Comply with Clause 4.10 and inform Us if You become aware that any prohibited goods have been submitted and if We request, You must arrange their collection.

5.24 Notify Us of any changes within 30 calendar days of Us issuing the quotation. You must sign and return the quotation within this period for it to remain valid, verbally agree or complete online, confirm the dates for the Services with Us and make payment in accordance with Clause 7. You must also:

• Notify Us of any appointment changes as soon as possible;
• Give at least 24 hours’ notice for any reschedule request;
• Provide at least 7 days’ notice for requesting Self-Storage or Warehouse Storage Services.

5.25 Upon collection of Your goods by Us for Clearance Services, You agree that ownership and full title of the goods passes to LOADS4LESS unless agreed otherwise.

5.26 Notify Us of any damage to Your goods either:

• At the time of completing the sign-off sheet; or
• As soon as reasonably possible, but no later than 7 days after completion of Our Services.

5.27 If You use Self-Storage or Warehouse Storage Services, You must:

• Give at least 7 Business Days’ notice before collecting Your goods;
• Provide written authorisation if a third party is collecting on Your behalf;
• Ensure all outstanding Fees are paid in full before collection.

5.28 If selecting Self-Storage or Warehouse Storage Services, You agree to the additional Warehouse and Self-Storage Terms set out in Schedule 1 of these Terms and Conditions.

5.29 Pay any additional Fees requested by LOADS4LESS where a reassessment (before or upon arrival) determines that further costs are required due to factors such as:

• Parking issues;
• Access restrictions;
• Increased volume or weight of goods;
• Additional stairs or wait time;
• Any other unforeseen circumstances described under Clause 4.3.

5.30 Promptly pay all amounts due, including Deposit, Fees, additional Fees, and any other sums that become payable under this contract, in accordance with Clause 7.

5.31 Immediately inform LOADS4LESS if You become, or are likely to become, subject to any of the events outlined in Clause 9.

5.32 Inform LOADS4LESS of any disability or special need that may affect the Services and ensure a representative is available to assist You if needed.

5.33 Notify LOADS4LESS in writing (including by email) of any changes affecting the performance of the Services, including changes to:

• Timing;
• Billing information;
• Contact details;
• Authorised persons.

6. Fees and Deposit

6.1 The term “Fees” refers to all charges payable by You for the Services provided by LOADS4LESS. This includes:

• Services listed in the initial quotation accepted by You; and
• Any additional Services requested by You and subsequently confirmed in writing by LOADS4LESS (including by email).

6.2 LOADS4LESS reserves the right to charge additional Fees not included in the original quotation or agreement, where applicable. These may arise for additional Services requested by You and/or under clauses 4.3, 4.5, 4.6, 4.7, 4.9, 4.14, 4.15, 5.20, 5.21,  5.27, 5.29, and 5.30, or due to unforeseen circumstances requiring additional Services or time fulfilled by Us, such additional Fees may include, but are not limited to:

• (a) Self-Storage or Warehouse Storage Services, where goods cannot be delivered as planned;
• (b) Incidental costs (e.g. materials used or third-party items);
• (c) Extra costs due to changes discovered after a site survey or quotation;
• (d) Use of third-party services required for completion of the Services; and/or
• (e) Your failure to collect goods when requested.

6.3 Additional Fees (except for those under Clause 4.3 (2) or 4.3 (4)) will:

• Be calculated in full hourly blocks with a 10-minute grace period each hour;
• Be communicated to You as soon as reasonably possible;
• Be confirmed in writing (including by email); and
• Be charged according to LOADS4LESS’s then-current hourly rates per team member, unless another rate is agreed verbally.

Waiting time will be charged in accordance with Clauses 4.14 and 4.15.

6.4 Fees for Self-Storage Services and Warehouse Storage Services are charged in 4-week blocks, rounded up by full weeks at the prevailing rates, which will be notified to You. A call-out fee for attending storage units will be billed at the current rate, plus £80 + VAT per hour per team member.

6.5 All Fees and charges under this contract are exclusive of VAT and any other applicable taxes or levies, which You are solely responsible for paying.

6.6 If You do not pay the full Fees upfront when Accepting the Quotation, You must pay a non-refundable Deposit of 50% of the quoted Fees at the time of Accepting the Quotation (“Deposit”). The balance is payable as detailed in Clause 7.

6.7 Deposits are:

• Non-transferable to another person or third party;
• Non-refundable in the event of:
  • Changes to the agreed timing schedule;
  • Your absence on the agreed date;
  • Failure to provide access to goods/property;
  • Cancellation with 24 hours’ notice or less;
  • Any changes resulting in the Services being delayed or cancelled.

6.8 If You fail to pay the Deposit as required, LOADS4LESS may withhold performance of the Services or cancel the contract in accordance with Clause 9.

6.9 The Deposit and any Fees may only be transferred to another party where subcontractors are engaged by LOADS4LESS.

7. Payment

7.1 Upon Accepting the Quotation, You agree to pay the Fees as follows:

• (a) The total Fees plus VAT must be paid within 48 hours of accepting the Accepting the Quotation.
  • If selecting Self-Storage or Warehouse Storage Services, the first 4-week block is due upon Accepting the Quotation.
  • For Clearance Services or if Services are agreed with Us with less than 48 hours’ notice, full payment is due at the time of booking; OR
• (b) For all other Services, You pay the 50% Deposit plus VAT upon the Accepting the Quotation, and You authorise automatic processing of the remaining 50% Fees plus VAT on the first day of Service delivery, unless agreed otherwise in writing by LOADS4LESS management.

7.1.2 For Self-Storage or Warehouse Storage Services:

• Payment for the first 4-week block is due immediately;
• Subsequent 4-week blocks are payable automatically using the same payment method (unless otherwise agreed or by Direct Debit);
• If payment fails, LOADS4LESS may require an alternative payment method.

7.1.3 If Services are carried out using subcontractors, payment must still be made directly to LOADS4LESS, in accordance with these Terms and Conditions.

7.2 Time for payment is of the essence. All payments must be made promptly and in full.

7.3 Payment obligations are as follows:

• (1) Additional Fees (under Clause 6.2) and the first 4-week block for Self-Storage or Warehouse Storage Services are immediately payable;
• (2) Deposits and remaining Fees are payable as described in Clause 7.1;
• (3) All other payments under this contract must be made within 30 calendar days from the invoice date where LOADS4LESS issue an invoice.

7.4 All payments (Deposit, Fees, and any other amounts due) must be made:

• In full and cleared funds by the due date; and
• Without any set-off, counterclaim, deduction, or withholding, unless required by law.

7.5 If You fail to make payment on time:

• LOADS4LESS may, at its sole discretion:
  • Suspend or cancel Services;
  • Withhold or retain Your goods (see Schedule 1); and/or
  • Cancel any future Services;
• If You are a Business Customer, LOADS4LESS may:
  • Charge a £30 + VAT late payment fee per outstanding invoice;
  • Apply interest at 2% above the Bank of England base rate (or as determined under the Late Payment of Commercial Debts (Interest) Act 1998), accruing daily.

7.6 Payment receipts will be provided on request.

7.7 All payments must be made from a valid and authorised payment method via a major UK credit card or UK bank account in GBP Sterling and paid into the bank account nominated by LOADS4LESS.

8. Your Cancellation Rights as a Consumer Customer

8.1 If You are a Consumer Customer, You have the right to cancel this contract within 14 calendar days of Accepting the Quotation without giving any reason. In such cases, We will issue a full refund.
However, You will lose Your right to cancel if:

• You request Us to begin providing the Services during the 14-day cancellation period; and
• The Services are fully completed during this time.
  (See Clauses 8.4-8.6 for more details.)

8.2 The 14-day cancellation period begins from the date of Accepting the Quotation.

8.3 To exercise Your right to cancel, You must notify Us clearly in writing (by post or email) using the contact details listed at the top of this document under Clause 1.4.

8.4 We will not begin providing Services during the 14-day cancellation period unless You request this. You may do so:

• Verbally (in-person or by phone), via email, or online;

8.5 By making this request to begin carrying out the Services, You acknowledge that You will lose the right to cancel if the Services are completed during the 14-day cancellation period and You will:

• Be required to pay the full Fees and Deposit and any other monies due under this contract; and
• Not be entitled to a refund, unless the Services were faulty (see Clause 1 for more on Your statutory rights).

8.6 If You cancel this contract:

• 8.6.1 We will refund all payments received, unless You requested early commencement of the Services. In such cases, You will pay a proportionate amount for Services performed up to the time of cancellation (this includes any survey work already carried out).

8.7 Where a refund is due, We will issue it without undue delay and no later than 14 calendar days after We receive Your cancellation request.

8.8 Refunds will be made using the same payment method as the original transaction unless otherwise agreed.
You will not incur any additional Fees for the refund, except for:

• A £40 + VAT cancellation fee; or
• If You cancel with less than 24 hours’ notice, You will be liable for the full Fees, payable within 7 Business Days of Our management confirming acceptance of Your cancellation.

9. LOADS4LESS Right to Cancel or Suspend Services

9.1 LOADS4LESS reserves the right, at its sole discretion, to cancel the quotation and/or suspend or terminate part or all of the Services (including any future Services), with immediate effect if:

• (a) You fail to make payments as required under Clauses 6 or 7, or breach Your obligations under Clauses 4.10, 5, or Schedule 1;
• (b) You submit false or fraudulent information, make a false claim (see Clause 11.7), or make a complaint or allegation that risks harm to Our reputation or brand;
• (c) You fail to act when required, or fail to pay any applicable amounts under Clause 5.20;
• (d) There are material changes from the time of the initial site survey or Accepting the Quotation;
• (e) Required parking or permits are unavailable, or other circumstances beyond Our control cause delays We cannot accommodate;
• (f) Health and safety, road safety, or legal compliance concerns prevent Us or Our subcontractors from carrying out the Services;
• (g) Our staff or subcontractors are subjected to hostile, threatening, abusive, disrespectful, or harassing behaviour;
• (h) Your instructions would cause Us to breach Our Code of Practice, industry standards, training, any laws, regulations, licenses, or if the property, goods, or payments involved are linked to suspected or actual illegal activity;
• (i) You become subject to bankruptcy proceedings or similar insolvency processes;
• (j) If You are a Business Customer, and:
  • You enter into an arrangement with creditors;
  • You convene a creditors’ meeting, enter into liquidation, have an administrator or receiver appointed, or are subject to insolvency proceedings; or
  • You undergo or are expected to undergo a change of control (defined as more than 50% change in ownership or decision-making power).

9.2 In the event of cancellation or suspension for any reason:

• LOADS4LESS reserves the right to recover all its property (e.g. equipment, materials);
• We may retain any Fees or deposits already paid as per clauses 4.7 and 8, and recover any further amounts due under this contract.

10. Data Protection

10.1 We will only use Your personal information to:

• Perform the agreed Services; and
• Process payments.
  Unless You have specifically agreed to receive marketing communications from Us.

If You have selected IT Clearance Services, Our Data Protection Policy will apply with regard to any personal data stored on the devices We handle.

Clause 11 – Warranty and Limitation of Liability

• 11.1 (Business Customers): LOADS4LESS disclaims liability for indirect or consequential losses (e.g. loss of profit, data, goodwill, contracts, etc.), even if caused by their staff or agents.
• 11.2: Not liable for delays/failures caused by events beyond control (see Clause12) or issues caused by the Customer’s pets, the Customer or associated parties.
• 11.3: Business Customers must indemnify LOADS4LESS for damage, delays, or losses caused by their staff, agents, affiliates, etc., including third-party claims.
• 11.4: Nothing in these Terms and Conditions shall limit or exclude LOADS4LESS’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability.
• 11.5: Sole remedy is a limited warranty (excluding electrical items and those under 4.10/4.12). Max liability: £50 per item, £5,000 overall. No “new for old” replacement.
• 11.6: LOADS4LESS disclaims liability for:
  • Actions/omissions by the Customer or others;
  • Breach by the Customer;
  • Issues at pickup/drop-off caused by poor access;
  • Exclusions listed in Clause 4.10 or insurance exclusions (Clause 14);
  • Inaccurate or incomplete info from the Customer;
  • Premises-related access issues or damage (max £75 liability);
  • Authority-related confiscations;
  • Services not provided or explicitly excluded;
  • Damage to or claims from third parties; and
  • Customer payment failure.
• 11.7: False/fraudulent claims lead to denied compensation and possible termination/legal action.
• 11.8 (Consumer Customers): Your statutory rights are not affected.

Clause 12 – Force Majeure

• 12.1: LOADS4LESS is not liable for Service failures, access to Your goods or delays due to uncontrollable events including but not limited to traffic, traffic incidents or road blockages, road closures or any other road or travel incidents, accident, strike, industrial action, pandemic, epidemic, environmental or health emergency or hazard, animals/wildlife, Your pets, aircraft damage including articles dropped from them, civil unrest or civil commotion, riot, fire or explosion, electrical power failures or breakdown of plant or machinery (where not due to Our negligence or breach of contract), access, arrest or seizure or confiscation of Your goods by authorities, flood, storms, earthquakes, natural disaster, threat of or actual act of terrorism, acts of war, governmental action or any other event that is beyond Our reasonable control (“Force Majeure Event)”.
• 12.2 In the event of a Force Majeure Event, LOADS4LESS:.
  • will notify the Customer of delays as soon as reasonably possible.
  • may charge additional costs if a Force Majeure Event affects performance (for Business Customers).

Clause 13 – Communications and Notices

• 13.1: All notices must be in writing and signed.
• 13.2: Deemed received:
  • On delivery (via courier/messenger during business hours)
  • After 5 Business Days (via national ordinary mail)
• 13.3: Notices must go to the most recently notified address or email.

Clause 14 – Insurance

• 14.1: Insurance only covers goods in transit, if Customer paid in full, and excludes:
  • Items not packed or loaded by LOADS4LESS
  • Unattended pickups/drop-offs
  • Items like mirrors, plant pots, etc.
• 14.2: Storage insurance (fire/theft) is subject to same £50/item and £5,000 max as Clause 11.5.
• 14.3: No insurance for:
  • Clause 4.10 exclusions
  • Flat pack/furniture not dismantled by LOADS4LESS
• 14.4 & 14.5: Customers must supply evidence for claims and are responsible for insuring all other items and situations.

Clause 15 – No Waiver

• 15.1: Just because one party does not enforce a breach on one occasion, does not constitute a waiver of the right to enforce future breaches.
• 15.2: Delays in enforcing rights don’t count as waiving them, and using a right once doesn’t prevent future use.

Clause 16 – Third Party Rights

• No one except You (the Customer) and LOADS4LESS has rights under this contract, unless explicitly stated.

Clause 17 – Severance

• If any clause is found to be unlawful or unenforceable, it will be removed, but the rest of the agreement remains valid.

Clause 18 – Complaints

• In the event of complaints :
  • Contact LOADS4LESS promptly with evidence (e.g. photos and proof of purchase).
  • LOADS4LESS will respond within 14 Business Days.
  • They may attempt repair first, then consider replacement.
  • A surveyor may inspect damage.
  • If escalated to insurers, their decision is final.
  • Full complaints policy is available on request.

Clause 19 – Debt Recovery and Dispute Resolution

• 19.1: In case of non-payment, part payment, goods not collected by You or where We are unable to deliver Your goods due to You being in breach of Your obligations under these Terms and Conditions, in addition to any other rights LOADS4LESS may have, LOADS4LESS may invoke related enforcement clauses (e.g., 4.17, 7.5, 9.1, 9.2 and/or Schedule 1 Storage Fees, lien over goods).
• 19.2: Disputes unresolved by Our Complaints policy may go to mediation via CEDR. Unless otherwise agreed by the parties, the mediator shall be nominated by CEDR. To initiate mediation, a party must serve written notice (an “ADR Notice”) on the other party, requesting that the dispute be referred to mediation. A copy of the ADR Notice should also be sent to CEDR.
• 19.5: Part payment doesn’t delay or waive LOADS4LESS’s right to pursue the full balance or to exercise any other rights that We have. The time period for taking such action will continue to run from the original due date of the Fees, and that due date will not be extended or reset as a result of any part payment.

Clause 20 – Law and Jurisdiction

• The contract is governed by English law; and
• English courts shall have exclusive jurisdiction, unless the Customer is a Consumer Customer based in another part of the UK, in which case that local court will also have jurisdiction.

Schedule 1 – Warehouse and Self-Storage Terms

Key Terms and Implications:

1. Customer Responsibility:
   • You are deemed to know the contents of what You’re storing.
   • LOADS4LESS acts as a bailee/custodian of Your goods.
2. Late Payment Charges:
   • £20 charge every 4 weeks if payment is late.
   • If Your payment method fails, LOADS4LESS can refuse that payment type in the future.
3. Lien and Sale Rights:
   • LOADS4LESS has a lien over Your goods if You don’t pay.
   • After 30 days of non-payment, they can:
     • Refuse access to Your goods.
     • Sell or dispose of Your goods.
     • Apply proceeds first to admin costs, then to Your debt.
     • Retain any surplus without interest owed to You.
     • Demand payment of any shortfall within 7 days.
   • Only one notice required, 10 days before sale.
   • If goods can’t reasonably be sold or remain unsold, they may be destroyed at Your cost.
   • Goods with personal data may be destroyed for data protection reasons.
   • Severely damaged or dangerous goods may also be destroyed without prior approval.
4. Access Restrictions:
   • Only You or someone You’ve authorised in writing or are accompanying can access the goods.
5. Storage Conduct Rules:
6. No leaks, odours, or refuse allowed.
7. You pay for any cleaning, damage or repair needed to the storage space.
8. Termination:

6. You must remove all goods immediately upon termination.
7. Failure may result in costs for disposal, and goods may be deemed abandoned.
8. Excluded Goods – No Compensation If:

• Items exceed £5,000 in value or are not listed in the inventory.
• Items fall under exclusions in clauses 4.10 or 4.12, or were stored without written consent; and
• wool/silk items, curtains, furs, unless shrink-wrapped.

Schedule 2 – Services

Services Defined:

1. Removal Services: Transportation of goods between specified locations.
2. Self-Storage Services (see Schedule 1 for details):
   • Includes two-tier storage, household storage, and palletised storage (provided by Us and Our sub-contractors from time to time), containerised, and warehouse crated storage.
3. Warehouse Storage Services:
   • Crate storage at LOADS4LESS warehouse(s), also subject to Schedule 1.
4. Dismantling and Assembling: Items are taken apart and reassembled.
5. Surveys:
   • Includes standard and specialised surveys like Probate Estate Valuation Reports.
6. Packing Services:
   • Packing assistance and provision of packing materials.
7. Clearance Services:
   • Permanent removal and disposal of items.
8. IT Clearance Services:
   • Handled by third-party partners of LOADS4LESS.

These collectively define the “Services” referenced throughout the Terms and Conditions.