Terms and Conditions

TERMS AND CONDITIONS

All work carried out by Loads4Less is subject to the following Terms and Conditions. Any changes to these conditions must be previously agreed by us in writing.

We take every care to complete your removal or delivery on the time and date quoted. However during severe weather conditions we will do our utmost to complete jobs as contracted, but we may not be running on time. In these instances it is likely that a job may take longer than previously estimated.

1:-All quotes will be confirmed before the date of your move. Please note additional charges may occur if incorrect information is given i.e. The property description/ size, access of the property, if there are any special requirements (extremely heavy items), items needing dismantling and reassembling.

2:-You or a representative must be present at both locations on the day of your move to ensure that nothing is left behind or removed in error (An insurance requirement).

3:-Loads4Less pride ourselves on our prompt time keeping and service, however sometimes due to unavoidable circumstances delays can occur, in such cases we will keep you fully informed of any possible delay or time changes to your allocated schedule.

4:-If there are parking restrictions on the day of the move, please inform on booking to avoid any further charges.

5:-On quoted jobs (not hourly) a 30 minute waiting time is included in the price, additional waiting time will be charged at £20.00 per 30 minutes as part of.

6:-On all local moves quoted on an hourly rates, we charge in hourly blocks. So if we go into the next hour you are liable to pay for the hour.

7:- The full invoiced amount is to be paid to the driver on completion of the move unless otherwise agreed in writing by Loads4Less.

8:- Our vehicles are all insured for goods in transit up to the value of £10.000. We also carry public liability insurance cover, up to the value of £10.000.000. Once the work has been completed the driver or a member of our team, will ask you to complete a quick and simple client report form. That same form has the facility for you to report any damaged goods, issues or complaints about the service you have received from Loads4Less Ltd. We would also welcome any suggestions you may have to help improve our service. Any damage must be reported and verified immediately with the driver or member of the team. We cannot accept responsibility for any alleged damage after the work has been completed and payment has been made. In line with the terms of our underwriters, the first £500 (excess charge) of any claim is the customers responsibility and will be required in advance to initiate the claim process with our insurers.

9:- Please note on booking a non refundable deposit will be taken at the time of your booking to secure your moving date unless otherwise agreed by the office in writing, this will be deducted from the total invoice. If a job needs to be moved to another date or time this can be discussed with the office.

10:- Loads4Less may agree for business moves to be invoiced, the invoices will be set at a term of 30 days. This will be agreed in writing prior to the moving date.

11:- Loads4less record all incoming and outgoing phone calls for training and monitoring purposes.

Any issues or complaints should be submitted to our office in writing within 7 days of the work being completed and Loads4Less guarantee to respond within a period of not more than 10 working days from receipt of same.

Insurance

Loads4Less is fully insured, however some items a few of which are listed below will not be covered within your quote. You may wish to take out your own insurance.

If a job is booked for one man or more and items are moved with the help and assistance from the customer then insurance will be void.

We will not cover the following items under our insurance:

A:Items of furniture which have been made from flat pack kits.

B:Items previously dismantled upon arrival.

C:Any boxed items not packed by the Loads4less packing team. Although every care will be taken to ensure that all boxes are treated and loaded as fragile merchandise. Inc. Pictures, mirrors, glass ware, antiques, electrical items, appliances or any fragile items that need special wrapping/packaging.

D: Jewelry and personal documents. Please make sure these items are taken separately.

E:Walls/ doors/ floors within the property. The utmost care is taken whilst moving items in and out of your property, however if you have any issues please make it known to a Loads4less member and on the client report form.

All calls are recorded for training and monitoring purposes.

SHOULD ANY OF THE ABOVE APPLY TO YOUR REMOVAL/ DELIVERY PLEASE INFORM THE OFFICE BY EMAIL OR TELEPHONE IMMEDIATELY.

FAILURE TO DO SO COULD MEAN EXTRA CHARGES OR ABORTING THE REMOVAL/ PICKUP.

Norwich: 01603 661180 Give us a call, we'd love to chat!
Cambridge: 01223 637747 Give us a call, we'd love to chat!